Terms of service

🚫 Cancellation Policy – Madeena Co

At Madeena Co, we work hard to process orders quickly so customers receive their perfumes, attars, bakhoor, and incense products on time.
Because of this, we have a strict cancellation policy.

1. Order Cancellation Before Shipping

Customers may request a cancellation only before the order is shipped.

To cancel your order before shipping:

  • Contact us immediately via WhatsApp or Email

  • Provide your Order ID and registered mobile number

If the order has not been shipped yet, we will cancel it and issue a full refund.

2. No Cancellation After Shipment

Once an order has been:

  • Packed

  • Assigned a tracking number

  • Shipped out with the courier

👉 The order cannot be cancelled under any circumstances.

This applies to both prepaid and COD orders.

3. Refund Timeline (For Valid Cancellations Only)

If your cancellation request is approved before shipping, the refund will be:

  • Credited back to the same payment method

  • Processed within 1–2 working days

  • Actual bank/UPI processing time may vary depending on your bank

Madeena Co has no control over delays caused by banks or payment gateways.

4. COD (Cash on Delivery) Orders

For COD orders:

  • Cancellation is allowed only before shipment

  • Once shipped, COD orders cannot be cancelled or refused at delivery

  • Refusing delivery may lead to the customer being blocked from future orders

5. Special Note

  • We do not offer cancellations based on fragrance preference

  • “I don’t like the smell” or “I changed my mind” is not a valid reason

6. Contact for Cancellation

To request a cancellation, contact us immediately:

📞 WhatsApp: [+91 9700119016]
📧 Email: [info@madeenaco.com]
📍 Madeena Co – Since 1958