Privacy policy


Terms & Conditions – Madeena Co

Effective Date: December 2, 2025
Brand: Madeena Co
Established: Since 1958

Welcome to Madeena Co. By accessing or purchasing from our website, you agree to the following Terms & Conditions.
Madeena Co has been a trusted name in perfumes, attars, bakhoor, and incense products since 1958, and we remain committed to quality, authenticity, and customer satisfaction.

These Terms apply to all visitors, customers, and users of our online store.

1. Use of the Website

By browsing or making a purchase on our website, you confirm that:

  • You are at least 18 years old

  • You will use our site for lawful purposes only

  • You agree not to misuse the website or interfere with its functionality

2. Product Information

We specialize in:

  • Perfumes

  • Attar

  • Bakhoor

  • Agarbatti (incense sticks)

We ensure accurate descriptions, but:

  • Fragrances may smell slightly different person-to-person due to body chemistry

  • Product colors, packaging, or bottle designs may vary without prior notice

  • Prices are subject to change anytime

3. Fragrance Disclaimer

Fragrance liking is subjective.
Madeena Co does not accept returns based on personal preference such as:

  • “I don’t like the smell”

  • “It doesn’t suit me”

  • “It smells different than expected”

Please review product notes before purchasing.

4. Orders & Payments

  • All orders are processed only after successful payment.

  • We reserve the right to cancel or refuse any order due to:

    • Suspected fraud

    • Incorrect pricing

    • Unavailability of stock

  • Customers must provide accurate shipping and contact details.

5. Shipping & Delivery

Once handed over to the courier, delivery time depends on the logistics provider.
Madeena Co is not responsible for:

  • Shipping delays

  • Address errors by customer

  • Courier operational issues

We always try to ensure smooth and timely delivery.

6. Returns & Refunds

Our Return Policy is strict and must be read carefully.

A product is eligible for return ONLY if:

  • The customer records a continuous unboxing video before opening the parcel

  • The product received is damaged, leaking, or incorrect

NO returns or exchanges for:

  • Opened or used products

  • Disliking the fragrance

  • Missing video proof

Please refer to our full Return Policy for details.

7. Intellectual Property

All content on this website (logo, product details, text, images, branding) is the property of Madeena Co.
You may not copy, reproduce, or reuse our content without written permission.

8. Limitation of Liability

Madeena Co will not be liable for:

  • Allergic reactions to fragrances

  • Misuse of products

  • Shipping delays or courier errors

  • Losses caused by website downtime or technical issues

Customers must check ingredients and use products responsibly.

9. Privacy & Data Protection

We value your privacy.
Any personal information you provide is used only for:

  • Order processing

  • Delivery

  • Customer support

We do not sell or share your data with third parties unrelated to your order.

For complete details, read our Privacy Policy.

10. Changes to Terms

Madeena Co reserves the right to update or modify these Terms at any time.
Updates will be posted on this page, and continued use of our website means you accept the updated Terms.

11. Contact Information

For any concerns, queries, or support:

  • Email: info@madeenaco.com

  • Phone/WhatsApp: +91 9700119016

We appreciate your trust in Madeena Co — a fragrance house growing since 1958, continuing our legacy with every bottle we craft.